Refund policy

At Wool Yarn Craft we want you to be happy with your order. If something isn't right, here is how returns and refunds work.

Returns

You can request a return within 7 days of receiving your order, provided the item is:

Unused, unwashed and in its original condition.
In its original packaging with any labels intact.

Cut yarn, used items and items damaged after delivery cannot be returned.

How to request a return

Contact us within 7 days at woolyarncraft1@gmail.com or call +92 309 6619198 with your order number and the reason for the return. Once we approve the return, we will share where and how to send the item back.

Wrong or damaged items

If you receive a wrong, defective or damaged item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or a refund at no extra cost to you.

Refunds

As our orders are paid by Cash on Delivery, approved refunds are paid by bank transfer to the account you share with us, within 5–7 working days after we receive and inspect the returned item. Original delivery charges are non-refundable.

Return shipping

Unless the item was wrong or damaged, the cost of sending the item back is the customer's responsibility.

Colour and dye lots

Yarn dye lots can vary slightly from batch to batch, so a later order may not match an earlier shade exactly. This is not treated as a defect — please order enough yarn for your whole project in one go.